Norwalk Community College (NCC) has been awarded a grant from The WorkPlace to offer the National Professional Certification in Customer Service (NPCCS).
This certificate program is for students ages 17-21 who are in high school or have graduated, and meet eligibility requirements. Following successful completion of the program, participants will receive an NCC certificate of completion and be eligible to take the NPCCS certification exam to qualify for a nationally recognized certificate by the National Retail Federation.
“NCC is committed to preparing students for careers and strengthening the workforce for employers,” said NCC President David L. Levinson, Ph.D., Vice President of the Connecticut State Colleges and Universities Board of Regents. “The new National Professional Certification in Customer Service is geared to students who may be new to the workforce and will benefit from a respected credential certifying they have the skills and knowledge to succeed in the sales and service industries.”
Customer Service is a critical building block of any business. The NPCCS program is nationally recognized and addresses skills development for retention and career advancement. Whether it helps students procure a job in retail while attending high school or college, or gives them the tools to reach for academic success, an NPCSC certificate is a valuable credential.
According to the U.S. Department of Labor, by 2016 more than half of all job openings will require some postsecondary education or industry-specific skills or credential. The Connecticut Department of Labor’s most recent labor market statistics report that 47,200 people currently work in retail jobs in Fairfield County.
The WorkPlace is one of five Workforce Development Boards in the state of Connecticut. By administering workforce development funds and coordinating job training and education programs, these development boards help local workers advance in their careers and help employers attract qualified workers.
“This training program will enable students to receive an industry-driven and endorsed credential which will help facilitate career advancement, said Joe Carbone, President and CEO of The WorkPlace. By earning the professional certification in customer service, students can demonstrate their knowledge and skills in work areas that employers’ value.”
The program will be taught at NCC, in the late afternoon or early evening for approximately 16 weeks.
For eligibility requirements and further information on scheduling, please contact Robin H. Morris, Youth Grant Coordinator, NCC Division of Extended Studies and Workforce Education, at (203)857-6971; or firstname.lastname@example.org .